The Intake Volunteer will administer all aspects of programs and program implementation associated with the agency.
Responsibilities:
- Ability to communicate and work with clients in a professional manner in order to identify their need, crisis, history, level of self sufficiency, and other personal information
- Provide complete intakes over the phone and occasionally in person
- Ability to empathize with client to obtain all necessary information
- Ability to utilize various computer programs to assist clients
- Ability to prioritize clients needs
- Ability to advocate on behalf of the client when necessary
- Ability to make recommendations to staff concerning the case and services
- Provide quality information, referrals, and resources in the attempt to truly get our clients help we could not provide
- Client management and conflict resolution
- File management
- Excellent communication and delegation skills for quality program implementation
- Any other duties assigned by Program Director
Qualifications:
- High School Diploma
- Strong leadership skills with the ability to work with little or no supervision
- Takes initiative and is able to multi-task, delegate, and handle pressure in a professional manner
- Excellent communication skills both written and verbal
- People person
- High School Diploma
- Previous experience administering of social service programs and/or Information & Referral preferred
- Bi-Lingual in Spanish a plus
